Sebi unveils SCORES 2.0

New Delhi: Markets regulator Sebi on Monday launched the new version of SCORES in a bid to strengthen the investor complaint redressal mechanism by introducing auto-routing of complaints and monitoring such grievances by designated bodies.

SEBI Complaint Redress System (SCORES) is an online system where investors in the securities market can lodge their complaints through web URL and an app. It was launched in June 2011. “The new version of SCORES strengthens the investor complaint redress mechanism in the securities market by making the process more efficient through auto-routing, auto-escalation, monitoring by the designated bodies and reduction of timelines,” Sebi said in a statement.

Sebi said that investors can lodge complaints only through a new version of SCORES from April 1, 2024. In the old SCORES, investors would not be able to lodge any new complaint, however, investors can check the status of their complaints already lodged in old SCORES. Further, the disposed of complaints filed in the old SCORES can be viewed at SCORES 2.0. The regulator said that the old app has been discontinued and a new app in its place will be launched soon.